Refund policy

We want every Gorgeous You Beauty Mart order to arrive correctly and in good condition. This policy explains how to contact us if your order contains an incorrect, damaged or faulty product.

Nothing in this policy limits any rights or remedies available to you under applicable Malaysian consumer law.

Incorrect, damaged or faulty products

If your order arrives incorrect, damaged or faulty, please contact us within 48 hours of receiving your parcel where possible so that we can investigate the issue promptly. Please include clear photographs of the product and packaging where applicable. This notification period does not limit any rights or remedies you may have under applicable Malaysian consumer law.

Please contact us promptly if:

You received a product different from the item or shade ordered.
The product arrived damaged.
The product appears faulty or defective.
An item is missing from your order.

Please retain the product, its packaging and your order information while we review the issue. We may request clear photographs or other relevant information to help us assess your request.

Change-of-mind requests

We do not offer returns or refunds solely because you changed your mind, selected the wrong shade, no longer want the product or have a personal preference regarding its colour, finish, texture or appearance.

This exclusion does not apply where a product is incorrect, damaged, faulty or otherwise subject to rights available under applicable law.

How to request a review

Please provide:

Your order number.
The product and shade concerned.
The reason for contacting us.
The date the order was received.
Clear photographs where applicable.

We will review the information provided and contact you with the next steps. Do not send a product to an address unless we have first provided or confirmed the return instructions.

Resolution

After reviewing the request, we will advise whether the product needs to be returned and what remedy is appropriate.

Depending on the circumstances and applicable consumer rights, an approved resolution may include replacement of the affected product, another suitable remedy or a refund.

Products damaged after delivery through misuse, improper handling or reasons unrelated to their condition when supplied may not qualify for a remedy.

Refund processing

If a refund is approved, we will notify you and arrange it through an appropriate payment method. The time taken for funds to appear may depend on the bank or payment provider.

Original shipping charges and any return-delivery arrangements will be assessed according to the circumstances of the approved request and applicable consumer rights.

Contact Us About a Return or Order Issue

If you need assistance with an incorrect, damaged or faulty product, or would like us to review a return request, please contact us before sending any product back.

For faster assistance, please have your order number, reason for contacting us and relevant photographs ready.

WhatsApp: 011-5176 1343